Privacy & Cookies

General

Bliss the spirit (“BTS”, “blissthespirt.nl”, “we”, “our”, “us”) respects the privacy rights of its online visitors/customers (“you”, “your”) and recognizes the importance of protecting the information collected about them. BTS has a 'Privacy and Cookie Policy' which we use as a guideline for the manner in which we collect, store and use the information that our visitors provide to us.

The following information is provided by BTS to reassure our visitors and to enable our visitors to be fully informed of these guidelines. By visiting blissthespirit.nl you accept and agree to the guidelines and practices described in this Privacy and Cookie Policy and our Terms and Conditions .

BTS may use personal information to process your orders, to process payments, to manage your account, and to provide its visitors with a personalized shopping experience.

This Privacy and Cookie Policy does not apply to websites managed by other organizations to which we link and we are not responsible for any personal information that you send to these third parties via BTS. So always make sure that you read the privacy policy of these companies before you share your personal information with them.

Privacy

We are responsible for the processing of personal data as shown in this privacy statement. For any questions and/or comments, we can be contacted via the details below.

Bliss the spirit
info@blissthespirit.nl

BTS collects personal information in a variety of ways when you place an order or register for services offered by BTS. By registering, you agree to the collection of your personal information by BTS. In order to process your order, to check for fraud, and to complete your order, we must collect and store the following information for each order placed; your name, email, home, shipping and billing addresses, and telephone number.

What do we do with your data?

It is very important to know that we handle your data with the utmost care. We store this data securely and it is not accessible to unauthorized persons. Your data is only used internally at BTS unless it is necessary for us to give this data to someone else. If that is the case, we ensure that they handle it just as securely as we do. We use your data for various purposes, such as processing your order and offering suitable offers that match your wishes.

We do not intend to collect data from website visitors who are 16 years or younger, unless they have permission from their parents or guardian. We cannot check age, so we advise parents to be involved in the online activities of their children. If there are any ambiguities or questions about this, please contact us via info @blissthespirit.nl .

The personal information you provide may be shared with fraud detection services and credit check agencies. Where we are legally required to do so, we will also provide this information to any relevant judicial authority. Shipping information such as your address, email address and telephone number may be shared with courier services. This information is shared to provide you with the best possible service and will not be passed on by our couriers to third parties for any other purpose.

Credit card and bank details will never be shared with third parties and are only used to process your order. Credit card details are encrypted and are not visible to BTS employees.

In addition, we collect information about website traffic, wish lists and other commercial information which we use to map consumer patterns which we use for internal research, marketing purposes and to adapt our website to better meet the demands of our consumers.

Protection of your personal information

BTS does everything possible to ensure the security, integrity and privacy of information you provide to us. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption to protect this information from improper use. In addition, we do everything possible to ensure that the parties with whom we collaborate and with whom we share your data apply the same standards.

Accessing and changing personal information

If, for any reason, you are concerned that the personal information BTS account has collected from you is incorrect, please log in to our website to view and change your personal information.

Only you have access to this personal data through your username and password.

Subscriptions

We have a subscription policy when it comes to communication via email. When you subscribe to the newsletter, you will receive an email from My-Jewellery.com every now and then. After subscribing, it is always possible to unsubscribe from our email list. The purpose of the subscription is to collect information to enable you to receive up-to-date information and product offers from us.

By subscribing to our newsletter you consent to receive communications from us via email. However, every time we contact you via email after this you will be given the opportunity to unsubscribe from this service by clicking the unsubscribe button at the bottom of the email. You can also unsubscribe by sending an email to info@blissthespirit.nl

Subscribers to our newsletter receive email notifications for new products, special offers, events and discounts.

We never sell your information to third parties for marketing purposes.

Customer Service

You can reach us by email, Facebook, Instagram, WhatsApp and chat. We can also be reached by phone. In order to help you quickly, we look up your details in our system, so that we can answer your question or find a solution as quickly as possible. We also analyze these contact moments so that we can improve our service and be of even better service to you next time. 

Newsletters

To stay up to date with the latest collection and the best promotions, you can sign up for our newsletters. You can sign up for the general newsletter or boutique-related newsletters so that you can also stay informed about local events. We ask about your interests, so that we can send newsletters that match your wishes and needs. We also ask for your date of birth, so that you receive a nice gift on your birthday. We send the newsletter approximately twice a week, with the exception of (discount) promotions. If you no longer wish to receive newsletters, you can easily unsubscribe.

Promotions & Contests

Do you want to participate in a campaign or contest? Then leave your name and email address so that we can carry out the campaign and declare you as a possible prize winner! Your data will only be used for the campaign in question unless stated otherwise.

Social media

If you contact us via social media, we do not store any data from you.

Business customers and partners

We also store data from our business contacts, but we handle it just as carefully as we handle the data from our other customers. If we carry out an assignment for you, we use the personal data for, for example, a quote or invoice and to make appointments.

Fraud

We hope never to have to deal with fraud, but if necessary, we use customer data to prevent and combat fraud. If necessary, we must pass on data to government agencies.

(Post)payment

If you have succeeded in our webshop and you want to pay for the order, you will end up in a secure payment environment to complete your purchase. If you pay with iDeal, your details will be stored in our administration so that we can easily process a possible return. Do you prefer to pay with a credit card? Then you will be redirected from our secure payment environment to an external payment environment.

If there are any unpaid invoices, we will forward your details to a collection agency and/or bailiff who will handle the further processing.

Personal advice

If you visit our webshop or follow us on social media, we like to keep track of what you like. We like to give you personal advice through advertisements on Facebook, for example. We do this by means of cookies.

Reviews

We like you! We are super happy with reviews and would love to hear from you if you are satisfied with your purchase. If you leave a review with us, you can choose whether to leave your personal information and whether we can contact you.

Are you curious about the data we have about you or would you like to change or delete something? Then go to your BTS account or contact customer service.

Cookies

The information shown below is provided to you so that you are fully aware of what cookies are and which cookies we use at Bliss the spirit. This allows you to make an informed decision about continued acceptance of these cookies.

What are cookies

A cookie, also known as a web cookie, browser cookie, or HTTP cookie, is a piece of information sent from a website and stored on a user's hard drive while browsing a website, which tracks the user's movements around that website. When the user returns to that page, the data stored in a cookie can be retrieved by that website to inform the user of the user's previous activity.

Use of Cookies by Bliss the spirit

Bliss the spirit uses cookies that we can request when you visit our website again in the future. By surfing our website, you give us permission to place a cookie on your hard drive and to request it when you visit blissthespirit.nl again in the future. We use cookies to track how often a visitor visits our website, what the contents of his shopping cart are and what his previous purchases were in order to offer content that is relevant to the interests of this visitor. To do this, we use website functionality cookies, website analytics cookies, customer preference cookies and targeting cookies.

The use of cookies is an industry standard and most web browsers are set to automatically accept cookies. However, if you prefer, you can change this to prevent cookies from being automatically accepted. If you specifically do not wish to accept cookies from our website, you can do so on a cookie-by-cookie basis, provided your browser permits this. If you choose to limit or not receive cookies, you can still use most of the features of our website, such as viewing and ordering products, but you should be aware that not everything will function as intended. If you wish to delete cookies that are already stored on your device, please consult the help section of your browser.

Questions and complaints

If you still have questions after reading this or if you need clarification about our Privacy and Cookie Policy, please send an email to info@blissthespirit.nl